Frequently Asked Questions
Everything you need to know about your personalized skincare journey.
How do I know which products are right for my skin type?
We recommend taking our comprehensive Skin Diagnostic quiz. Our dermatologists use your answers regarding skin concerns, oiliness, and sensitivity to curate a custom regimen specifically for you.
How long does it take to see results from Geologie products?
While some users notice an immediate improvement in hydration, most clinical results for acne and anti-aging typically appear within 4 to 8 weeks of consistent daily use.
What is your return policy for trial sets?
We want you to love your skin. If you are not satisfied with your trial set, please contact our support team within 30 days of delivery for a full refund or a formula adjustment.
Are Geologie products tested on animals?
No. We are proud to be 100% cruelty-free. We never test our formulas on animals, and we ensure our ingredient suppliers adhere to the same ethical standards.
Can I pause or cancel my subscription?
Yes, you have full control. You can pause, skip a shipment, or cancel your subscription at any time through your account dashboard without any hidden fees.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select international territories. Shipping rates and delivery times vary based on your location and are calculated at checkout.